SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at chertsey@silverlandstone.co.uk or mailing us at:
Silverland Stone
7 Waverley Farm, Waverley Lane Farnham GB GU98EP
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.
You can change your cookie personalisation at any point by using the Cookie Preference tool.
Essential Cookies
Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Service | Information | Duration | Name |
---|
Unknown | mp_a36067b00a263cce0299cfd960e26ecf_mixpanel
| 24 Hours | mp_a36067b00a263cce0299cfd960e26ecf_mixpanel |
Unknown | paypal-offers--view-count-credit,one-touch
| 24 Hours | paypal-offers--view-count-credit,one-touch |
Unknown | _hjTLDTest
| 24 Hours | _hjTLDTest |
Unknown | paypal-offers--view-count-credit%2Cone-touch
| 24 Hours | paypal-offers--view-count-credit%2Cone-touch |
Unknown | currency
| 24 Hours | currency |
Unknown | _y
| 24 Hours | _y |
Unknown | _shopify_y
| 24 Hours | _shopify_y |
Unknown | _shopify_fs
| 24 Hours | _shopify_fs |
Unknown | _orig_referrer
| 24 Hours | _orig_referrer |
Unknown | _landing_page
| 24 Hours | _landing_page |
Unknown | secure_customer_sig
| 24 Hours | secure_customer_sig |
Unknown | MCPopupClosed
| 24 Hours | MCPopupClosed |
Unknown | cart_currency
| 24 Hours | cart_currency |
Unknown | cart
| 24 Hours | cart |
Unknown | cart_ts
| 24 Hours | cart_ts |
Unknown | cart_sig
| 24 Hours | cart_sig |
Unknown | cart_ver
| 24 Hours | cart_ver |
Unknown | _gac_UA-104710254-1
| 24 Hours | _gac_UA-104710254-1 |
Unknown | wp_lang
| 24 Hours | wp_lang |
Unknown | store_noticed66f285e30c7112ac88b9e866739104d
| 24 Hours | store_noticed66f285e30c7112ac88b9e866739104d |
b:mod Theme | Order Tacking
| 24 Hours | BMOD_ORDERTRACKING |
WordPress | Session Key These cookies help us keep you logged in to our site. | Session | wordpress_sec_% |
WooCommerce Wishlist | Guest Wishlist To remember the wishlist items and to allow to maintain a wishlist without making a user account. | 24 Hours | tinv_wishlistkey |
WordPress | Cookie Test Set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users | Session | wordpress_test_cookie |
WordPress | Login ID WordPress sets this cookie to indicates when you’re logged in, and who you are, for most interface use. | Session | wordpress_logged_in_% |
WooCommerce | WooCommerce Session The cookie contains information identifying the customer and session expiration time. For guest shoppers this a randomly generated cryptographically strong ID. | 2 Days | wp_woocommerce_session_% |
WordPress | Settings Used to customize your view of admin interface, and possibly also the main site interface | 1 Year | wp-settings-% |
WordPress | Settings Time Used to customize your view of admin interface, and possibly also the main site interface | 1 Year | wp-settings-time-% |
WordPress | Saving Post Used to help with the saving of content in the WP backend admin | 24 Hours | wp-saving-post |
b:cookies | Cookie Preferences Used to store your cookie preferences for this site | 2 Years | bcookies_acceptance |
WooCommerce | Cart Items Records if there are any items in the shopping cart | Session | woocommerce_items_in_cart |
WooCommerce | Cart Hash Stores an encoded string representing the contents of the WooCommerce shopping cart | Session | woocommerce_cart_hash |
Intercom | Visitor ID Allows visitors to see any conversations they've had on Intercom websites. | 9 Months | intercom-id-% |
WordPress | wordpress_c4bfe52b9e44f33a5ac79d4d7e388d1e
| 24 Hours | wordpress_% |
b:cookies | Acceptance Update Indicates that the users cookie selection has been updated | Session | bcookies_acceptance_updated |
Analytics Cookies
These cookies gather anonymous information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.
Service | Information | Duration | Name |
---|
Google Analytics | Tracking Code Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website. | 2 Years | _ga |
Jetpack/WooCommerce | tk_ai Helps to track users for analytics purposes | Session | tk_ai |
Google Analytics | Tracking ID Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website. | 24 Hours | _gid |
Google Analytics | Analytics Cookie Used to set and get tracking data | 24 Hours | _gat_gtag_% |
Jetpack/WooCommerce | tk_tc Store the user's usage history. | Session | tk_tc |
Hotjar | _hjid Set when the customer first lands on a page with the Hotjar script. | 24 Hours | _hjid |
Jetpack/WooCommerce | tk_qs Helps to track users for analytics purposes | 24 Hours | tk_qs |
Advertising Cookies
Advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Service | Information | Duration | Name |
---|
Adalyser | Adalyser Campaign Uniquely identifies a user and persists long-lasting information about their behaviour on the site. | 2 Years | __adal_ca |
Adalyser | Adalyser ID Uniquely identifies a user and persists long-lasting information about their behaviour on the site. | 2 Years | __adal_id |
Mailchimp | Landing Site Store information for remarketing purposes | 1 Month | mailchimp_landing_site |
Mailchimp | Cart Current Email Store information for remarketing purposes. | Session | mailchimp_cart_current_email |
Mailchimp | Cart Previous Email Store information for remarketing purposes. | Session | mailchimp_cart_previous_email |
Mailchimp | User Email Store information for remarketing purposes | Session | mailchimp_user_email |
Facebook | Tracking Code
| 24 Hours | _fbp |
Snap chat | _scid Snap chat tracking | 24 Hours | _scid |
Personalise Cookies
Service | Information | Duration | Name |
---|
b:mod Theme | Product per page Determines how many Products per page. | 1 Year | products |
* The % symbol shown in the cookie name indicates a wildcard (unique code/identifier)
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at chertsey@silverlandstone.co.uk or by mail at
Silverland Stone
[Re: Privacy Compliance Officer]
Silverland Stone, Holloway Hill, Chertsey, Surrey, KT16 0AE